FAQs

General

Do you really not have a minimum order?
Yes, really! We do not have a minimum order at all! So yes, even a single sticker is perfectly fine to print. Of course, we recommend printing more stickers if possible, as that will be much more cost-effective, but just one piece is possible for us.

I'm a returning customer. How do I reprint my order? 
We store your order for up to 3 years. Simply drop us an email, preferably replying to the email thread of your previous order. After payment and confirmation, we will commence printing!

Do you offer any discounts if I am a returning customer/order a large quantity?
We offer discounts on a case by case basis. However, do note that generally, the unit price (cost per piece) of each sticker remains the same regardless of quantity.

Can I walk in to your office instead of emailing?
As of the time of writing (March 2020), we are currently not accepting any walkin orders due to the COVID-19 situation and an overwhelming amount of online orders. Please do email us so that we can serve you better!

I'm out now, can I come in to print on the spot?
As we do not accept any walkin orders, please email us instead. We usually cannot do instant printing as our print orders run on a queue, so it's very likely you would have to come back the next day to collect your order instead. If you email us first though, we may still be able to complete your order by the time you swing by our shop to collect it! 🙂

Sticker Issues

I don't know what size the sticker should be. Can I bring it in to be measured?
We would recommend that you do the measurement on your end, as additional fees are charged for measurement. You can use a piece of string and a ruler/soft measuring tape to measure the size needed, draw it out on a piece of paper, cut it out, and hold it against your item to see if the size is suitable for you. 🙂

Can my stickers be pasted on (surface)?

In order to have your stickers adhere securely, always ensure that the surface is dry & clean and free from dirt & dust. For curved objects, such as bottles and jars, ensure that the surface is a smooth, even curve (eg not tapered at one end, or spheres - these will cause wrinkles on the stickers).
Generally, smooth, non-porous textures are suitable for stickers. Foam, silicone, non-woven cloth etc. are not sticker-friendly surfaces. Although the stickers can still be pasted, they will be easily peeled off due to the weaker adhesive hold.
If unsure, just drop us an email! Our helpful team is always happy to assist!

Can you print custom sizes? 
Yes, we can! Any size up to A3 can be printed - all you have to do is let us know the size that you need.

Can I get a sample of my sticker before printing in bulk?
We do not print samples prior to mass printing. However, we will send you a digital copy of the final artwork for your approval, and highlight issues, if any. Do rest assured that printing only takes place after you have approved and confirmed the artwork!

Can you mail sticker samples of the material to me?
We do not mail samples either, but please feel free to drop by our shop to collect samples for testing before committing to the order.

Artwork Issues

I don't have any software. Can you design something for me?
We are able to provide a designing service starting from $40, depending on complexity.
However, we highly recommend the website/app Canva, which is free to use and offers thousands of templates that you can use!
Many of our clients who are first time users, without prior design experience, have been able to come up with beautiful, professional designs in less than 30 minutes using Canva. It also allows designs to be saved in Print PDF, ie high-resolution PDFs perfect for printing.
For simple, text-based designs, using Word or Powerpoint is also acceptable. We will just need you to save all designs in the PDF format, regardless of program used.

I only have a hard copy. Can you print from that?
We cannot reproduce a high quality print unless we have the soft copy, or recreate it digitally. We can however print from a scanned copy, but do note that the quality will not be as good as if it were from an actual soft copy. If brought to our office, scanning and touch-ups will cost $15. Otherwise, we can recreate the artwork at a fee of $40, minimum.

What file formats do you accept?
We accept: AI, PDF, PSD, JPG and PNG, at a minimum resolution of 300dpi, with 400dpi preferred.
For all other file formats, eg DOC and PPT, please save them as a PDF first, which ensures that all text and elements will be accurately rendered.

Why don't my printed colours look the same as the artwork on my computer or phone screen?

Colours on screen devices are displayed using RGB (red, green, and blue) light - typically making them appear much brighter, and able to recreate more colours than are available using CMYK (cyan, magenta, yellow and black) printing. Different screens may also display the same colour slightly differently.
While we will always try our best to make sure the colours printed are as accurate as possible, we suggest using generally darker shades if you're unsure. These are easier to reproduce in print, instead of neon colours. If you are creating your artwork using professional software such as Photoshop or Illustrator, kindly change the colour mode to CMYK and use CMYK colours instead.

Payments

Do you provide a receipt or invoice?
Yes, we do! We have an invoice system capable of generating comprehensive, IRAS-compliant invoices that include the following details:
Our company name, address, phone, website, email, registration number, invoice number, date of invoice, purchasing company, purchasing personnel's name, delivery address and number.

Are your prices inclusive of GST?
We are not GST-registered, and thus, do not charge GST. All prices that we quote you are the nett final.

Can you print first? I'll pay cash on collection/delivery.
We are sorry, but we require upfront payment before any printing commences. If you are unable to make any payment beforehand (for example, you represent a government entity), please let us know beforehand and we can make the necessary arrangements.
We cannot accept cash payment on delivery as the courier company is a third party and will not make a return trip to us.

Do you accept any other payment methods besides iBanking transfer, PayNow, or PayLah?
Yes, we do - simply let us know so that we can make the necessary arrangements. A list of payment methods that we accept can be found here on our Payment page.

Collections & Delivery

When is the earliest I can collect my stickers?
As promised, printing will be completed in 15 minutes to 24 hours after payment. Should you need them more urgently, please let us know and we will check for you! As every order is unique and our print jobs run on a queue, the exact timing is not often immediately guaranteed.

Can you deliver my order on a specific date and time?
While the date can be chosen, please note that the timeslots are within a 4-hour range (for example, it could be 12-4pm, or 2-6pm), but we cannot guarantee that your item will reach at a specific time even if we inform the courier of any requests.
If you urgently require an item delivered by a specific time, kindly top up for express delivery, where timings are more flexible (usually within an hour from pickup). Otherwise, you can also book your own courier.
Please note that we do not offer any morning delivery timeslots, even with express delivery. The courier company we work with does not offer any timeslots in the morning.

Do you have any other locations to collect from, besides Tampines?
We are really sorry, but our office in Tampines is our sole location. Should it be too far for you, do consider opting for delivery, or perhaps have someone collect it on your behalf.