<< Technical Details FAQ >>

Question(1)

My manuscript is of 300dpi resolution, but it was rejected because the "dimension too small", did you made a mistake?

Answer(1)

You might have created a manuscript and set the resolution correctly, but forgot to adjust the image dimension. In this instance, if we try to enlarge the image to the correct size, the dpi will drop; therefore we had to reject it for you to redo the manuscript.

Question(2)

My manuscript have been rejected due to "correct dpi, correct dimension, but blurry image", can you explain?

Answer(2)

You might have downloaded a 72dpi online, and then in some editing program change it to 300dpi - as a result, that is not the clear optimal version, but a simulated version generated by the computer, which would actually be less than 100dpi.
Another possible scenario is : If you create a new file by specifying the dimension but not the resolution, the computer will also default to 72dpi. On completion, you found out that the dpi is wrong and immediately increase it, causing a blurry end result.

Lesson learnt: it is very important to remember that when designing a manuscript, the image settings should be set before designing.

Question(3)

My original manuscript was set at 300dpi, however when I export it as jpg, it automatically changes into 72dpi, why is that so? Is there a way around this issue?

Answer(3)

Some software did this to protect the company's interest, therefore it is essential for customers to check this properly before composing a manuscript.

A possible work around method is to: Recognise that if you do not lower the dimension, the image quality will not change. Therefore, you can make a new file and set a size that is 5 times of your desired size (if you want a 90mmX55mm manuscript, you create a 450mmX275mm), and set the resolution to 72dpi. After designing, the dimension and resolution is kept intact. After we receive this manuscript, we can lower the dimension of the image, and the image resolution will be as good as 300dpi!
If you're interested, 1 inch = 2.54cm, 1 inch = 300pixels, 90mmX55mm = 1063pixelX650pixel. By maintaining the resolution at 1063pixelsX650pixels, but 1 inch = 72 pixels, reverse calculation would tell us that this will equal 375mmX230mm.
Therefore, designing a manuscript with “300dpi, dimension 90mmX55mm”is equivalent in quality to “72dpi, dimension 375mmX230mm.

Question(4)

Why is it the during my previous visit to the shop, I did a B/W namecard and you accept the manuscript of dimension 90.5mmX55mm. However this time I want to print a colour namecard, and yet my manuscript of the same dimension is not accepted?

Answer(4)

The actual dimension of name card is 90.5mmX55mm, but the manuscript should be bigger than 92.5mmX57mm in dimension due to the necessary bleed of 1mm for cutting error (Please visit general e-design specifications for further detail).
During your previous visit, you did a B/W namecard with white spaces along the border, therefore there was no necessity for bleed, since we can adjust that for you. This time round, the namecard has a colour background and there is an important image on the background close to the border. If we help you create this bleed, the background image will be affected, terefore we request that you re-do your manuscript.

Question(5)

Why is my manuscript so clear on screen, but so blur when printed out?

Answer(5)

As long as your manuscript resolution is 72dpi,the monitor screen should display it clearly. However for printing, it is a requirement that all manuscript has to be 300dpi resolution to be clear.

Question(6)

Can I estimate the image quality based on what I see on-screen?

Answer(6)

Yes you can roughly gauge the image quality. Adjust the program to show you the image in 100% proportion, the resolution that you get on-screen would be roughly the resolution you get in the print-out.

Question(7) What should I do when you reply saying that you "do not have the font" I use?
Answer(7) When the customer sends a '.doc' file etc, the font that is displayed comes from the customer's computer's pool of font library. When our computer do not have the font you used, we will get the 'font mismatch' error when opening the file, and in more serious case it might even change the alignment of all other content within the file.

The solution is to simply convert the file to PDF format.

Question(8) We use vector software CoreDRAW to create the manucript and not Microsoft Word, but why do you still reply that you "do not have the font I use"?
Answer(8) You are right, when using vector software like CoreDRAW, Freehand, all words are vector image too. However, please note that you have to convert all words into images (a function in the software to "convert to curves"), otherwise the word will still be word and that would require fonts. Therefore please double check before sending us the manuscript.
 

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